:root{--bg:#0b0f17;--bg-elev:#121826;--bg-elev-2:#1a2233;--line:#263147;--text:#e7ebf3;--text-dim:#9aa6bd;--text-faint:#6b7790;--gold:#d4a957;--gold-soft:rgba(212,169,87,0.15);--wood-1:#3b2a1e;--wood-2:#24190f;--ok:#3ccf91;--info:#5aa9ff;--warn:#f2b84b;--crit:#ff5d5d;--radius:14px;--font:ui-sans-serif,system-ui,-apple-system,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;--mono:ui-monospace,SFMono-Regular,Menlo,Consolas,monospace;color-scheme:dark}*{box-sizing:border-box}body,html{margin:0;padding:0;background:var(--bg);color:var(--text);font-family:var(--font);font-size:15px;line-height:1.5}a{color:inherit}button,input,select,textarea{font:inherit;color:inherit}.topbar{position:-webkit-sticky;position:sticky;top:0;z-index:20;gap:16px;flex-wrap:wrap;padding:10px 20px;background:rgba(11,15,23,.92);-webkit-backdrop-filter:blur(8px);backdrop-filter:blur(8px);border-bottom:1px solid var(--line)}.brand,.topbar{display:flex;align-items:center}.brand{gap:10px;font-weight:800;letter-spacing:.14em;font-size:14px;text-decoration:none}.brand-mark{width:28px;height:28px;border-radius:8px;display:grid;place-items:center;background:linear-gradient(135deg,var(--gold),#8a6a2c);color:#1a1205;font-size:13px}.nav{display:flex;gap:4px;flex-wrap:wrap}.nav a{text-decoration:none;padding:6px 12px;border-radius:8px;color:var(--text-dim);font-size:14px}.nav a:hover{background:var(--bg-elev-2);color:var(--text)}.nav a.active{background:var(--gold-soft);color:var(--gold)}.topbar-right{margin-left:auto;display:flex;gap:8px;align-items:center}.page{max-width:1400px;margin:0 auto;padding:20px}.page-title{font-size:22px;font-weight:700;margin:4px 0}.page-sub{color:var(--text-dim);margin:0 0 20px;font-size:14px}.card{background:var(--bg-elev);border:1px solid var(--line);border-radius:var(--radius);padding:16px}.card h2{font-size:15px;margin:0 0 12px;font-weight:650}.btn{display:inline-flex;align-items:center;justify-content:center;gap:6px;padding:8px 14px;border-radius:9px;border:1px solid var(--line);background:var(--bg-elev-2);cursor:pointer;font-size:14px;font-weight:550;text-decoration:none;white-space:nowrap}.btn:hover:not(:disabled){border-color:#3a4866}.btn:disabled{opacity:.5;cursor:not-allowed}.btn-primary{background:var(--gold);border-color:var(--gold);color:#1a1205}.btn-primary:hover:not(:disabled){background:#e2b965}.btn-danger{background:transparent;border-color:rgba(255,93,93,.5);color:var(--crit)}.btn-emergency{background:var(--crit);border-color:var(--crit);color:#fff;font-weight:800;letter-spacing:.04em}.btn-emergency.resume{background:var(--ok);border-color:var(--ok);color:#04210f}.btn-sm{padding:5px 10px;font-size:13px}label.field{display:flex;flex-direction:column;gap:5px;font-size:13px;color:var(--text-dim)}.input,select.input,textarea.input{width:100%;padding:9px 11px;border-radius:9px;border:1px solid var(--line);background:var(--bg);color:var(--text);font-size:14px}.input:focus{outline:2px solid rgba(212,169,87,.45);outline-offset:0;border-color:var(--gold)}textarea.input{resize:vertical;min-height:90px}.hint{font-size:12px;color:var(--text-faint)}.row{display:flex;gap:10px;flex-wrap:wrap;align-items:flex-end}.row>*{flex:1 1 140px}.stack{display:flex;flex-direction:column;gap:12px}.badge{display:inline-flex;align-items:center;gap:5px;padding:2px 8px;border-radius:999px;font-size:12px;font-weight:600;border:1px solid transparent;white-space:nowrap}.badge:before{content:"";width:6px;height:6px;border-radius:50%;background:currentColor}.tone-ok{color:var(--ok);background:rgba(60,207,145,.1)}.tone-info{color:var(--info);background:rgba(90,169,255,.1)}.tone-aviso{color:var(--warn);background:rgba(242,184,75,.1)}.tone-critico{color:var(--crit);background:rgba(255,93,93,.1)}.tone-neutro{color:var(--text-dim);background:rgba(154,166,189,.1)}.alert{padding:10px 12px;border-radius:10px;font-size:14px;border:1px solid}.alert-error{color:#ffb4b4;background:rgba(255,93,93,.08);border-color:rgba(255,93,93,.35)}.alert-warn{color:#ffe1a6;background:rgba(242,184,75,.08);border-color:rgba(242,184,75,.35)}.alert-ok{color:#b5f5d7;background:rgba(60,207,145,.08);border-color:rgba(60,207,145,.35)}table.table{width:100%;border-collapse:collapse;font-size:13.5px}.table th{text-align:left;color:var(--text-faint);font-weight:600;font-size:12px;text-transform:uppercase;letter-spacing:.05em;padding:8px 10px;white-space:nowrap}.table td,.table th{border-bottom:1px solid var(--line)}.table td{padding:10px;vertical-align:top}.table-wrap{overflow-x:auto}.num{font-feature-settings:"tnum";font-variant-numeric:tabular-nums;font-family:var(--mono);font-size:13px}.muted{color:var(--text-dim)}.faint{color:var(--text-faint)}.room-layout{display:grid;grid-template-columns:minmax(0,1.35fr) minmax(340px,1fr);grid-gap:16px;gap:16px;align-items:start}@media (max-width:1050px){.room-layout{grid-template-columns:1fr}}.room{position:relative;width:100%;aspect-ratio:16/10;min-height:360px;border-radius:18px;overflow:hidden;border:1px solid var(--line);background:radial-gradient(ellipse at 50% 0,rgba(212,169,87,.1),transparent 60%),radial-gradient(ellipse at 50% 120%,rgba(30,50,90,.5),transparent 60%),linear-gradient(180deg,#101624,#0a0e16)}.room:after{content:"";position:absolute;inset:auto 0 0 0;height:40%;background:repeating-linear-gradient(90deg,rgba(255,255,255,.015) 0 2px,transparent 2px 80px);pointer-events:none}.table-top{position:absolute;left:50%;top:50%;width:56%;height:44%;transform:translate(-50%,-50%);border-radius:50%;background:radial-gradient(ellipse at 40% 35%,#5a4130,var(--wood-1) 45%,var(--wood-2) 100%);box-shadow:0 30px 60px rgba(0,0,0,.55),inset 0 2px 0 rgba(255,255,255,.08),inset 0 -8px 20px rgba(0,0,0,.4);display:grid;place-items:center;text-align:center;z-index:1}.table-emblem{font-weight:800;letter-spacing:.3em;font-size:clamp(11px,1.4vw,16px);color:rgba(212,169,87,.85)}.table-status{font-size:12px;color:rgba(231,235,243,.7);margin-top:4px}.seat{position:absolute;transform:translate(-50%,-50%);z-index:2;display:flex;flex-direction:column;align-items:center;gap:4px;width:110px;background:none;border:0;padding:0;cursor:pointer;text-align:center;transition:opacity .25s}.seat:disabled{cursor:default}.seat.not-selected{opacity:.38}.seat-chair{position:relative;width:70px;height:70px;border-radius:50%;display:grid;place-items:center;transition:transform .25s}.seat-chair:before{content:"";position:absolute;inset:-7px;border-radius:50% 50% 46% 46%;background:linear-gradient(180deg,#2b3446,#161c28);border:1px solid #343f57;z-index:-1}.avatar{width:58px;height:58px;border-radius:50%;display:grid;place-items:center;font-weight:800;font-size:18px;color:#fff;letter-spacing:.02em;box-shadow:inset 0 -6px 12px rgba(0,0,0,.25),0 4px 10px rgba(0,0,0,.4);position:relative;overflow:hidden}.avatar:after{content:"";position:absolute;bottom:-18px;left:50%;transform:translateX(-50%);width:46px;height:28px;border-radius:50% 50% 0 0;background:rgba(0,0,0,.22)}.seat-name{font-weight:700;font-size:13px;line-height:1.1}.seat-provider{font-size:10.5px;color:var(--text-faint);line-height:1.1}.seat-state{font-size:10.5px;font-weight:700;text-transform:uppercase;letter-spacing:.06em;min-height:14px}.seat-check{position:absolute;top:-4px;right:-4px;width:20px;height:20px;border-radius:50%;background:var(--gold);color:#1a1205;font-size:12px;font-weight:900;display:grid;place-items:center;z-index:3}.seat.st-ouvindo .seat-chair{box-shadow:0 0 0 3px rgba(90,169,255,.45)}.seat.st-ouvindo .seat-state{color:var(--info)}.seat.st-processando .seat-chair:after{content:"";position:absolute;inset:-11px;border-radius:50%;border:3px dashed var(--warn);animation:spin 2.4s linear infinite}.seat.st-processando .seat-state{color:var(--warn)}.seat.st-falando .seat-chair{transform:scale(1.12);box-shadow:0 0 0 3px var(--gold),0 0 32px 8px rgba(212,169,87,.45);animation:talk 1.1s ease-in-out infinite}.seat.st-falando .seat-state{color:var(--gold)}.seat.st-erro .seat-chair{box-shadow:0 0 0 3px rgba(255,93,93,.7)}.seat.st-erro .seat-state{color:var(--crit)}.seat.not-ready .avatar{filter:grayscale(.85)}@keyframes spin{to{transform:rotate(1turn)}}@keyframes talk{0%,to{box-shadow:0 0 0 3px var(--gold),0 0 22px 4px rgba(212,169,87,.35)}50%{box-shadow:0 0 0 3px var(--gold),0 0 40px 12px rgba(212,169,87,.55)}}@media (max-width:640px){.room{aspect-ratio:4/5}.table-top{width:50%;height:50%}.seat{width:84px}.seat-chair{width:54px;height:54px}.avatar{width:44px;height:44px;font-size:14px}.seat-provider{display:none}}.transcript{display:flex;flex-direction:column;gap:10px;max-height:70vh;overflow-y:auto;padding-right:4px}.msg{border:1px solid var(--line);border-radius:12px;padding:12px 14px;background:var(--bg-elev-2)}.msg-head{display:flex;align-items:center;gap:8px;margin-bottom:6px;flex-wrap:wrap}.msg-avatar{width:26px;height:26px;border-radius:50%;display:grid;place-items:center;font-size:10px;font-weight:800;color:#fff;flex:none}.msg-who{font-weight:700;font-size:14px}.msg-meta{margin-left:auto;font-size:11.5px;color:var(--text-faint);font-family:var(--mono)}.msg-body{white-space:pre-wrap;word-wrap:break-word;font-size:14px;line-height:1.6;color:#d9dfea}.msg.k-missao{border-color:rgba(212,169,87,.5);background:var(--gold-soft)}.msg.k-conclusao{border-color:var(--gold);box-shadow:0 0 0 1px rgba(212,169,87,.3)}.msg.k-sistema{background:transparent;border-style:dashed;padding:8px 12px}.msg.k-sistema .msg-body{color:var(--text-dim);font-size:13px}.msg.k-erro{background:rgba(255,93,93,.06);border-color:rgba(255,93,93,.35)}.msg.k-erro .msg-body{color:#ffc2c2;font-size:13px}.kpis{display:grid;grid-template-columns:repeat(auto-fit,minmax(150px,1fr));grid-gap:12px;gap:12px;margin-bottom:16px}.kpi{background:var(--bg-elev);border:1px solid var(--line);border-radius:12px;padding:12px 14px}.kpi-label{font-size:12px;color:var(--text-faint);text-transform:uppercase;letter-spacing:.05em}.kpi-value{font-size:20px;font-weight:700;margin-top:2px;font-feature-settings:"tnum";font-variant-numeric:tabular-nums}.meter{height:6px;border-radius:99px;background:var(--bg);overflow:hidden;margin-top:6px;min-width:80px}.meter>span{display:block;height:100%;background:var(--ok)}.meter.tone-info>span{background:var(--info)}.meter.tone-aviso>span{background:var(--warn)}.meter.tone-critico>span{background:var(--crit)}.meter.tone-aviso,.meter.tone-critico,.meter.tone-info,.meter.tone-ok{color:inherit}.agents-layout{display:grid;grid-template-columns:300px minmax(0,1fr);grid-gap:16px;gap:16px;align-items:start}@media (max-width:900px){.agents-layout{grid-template-columns:1fr}}.agent-list{display:flex;flex-direction:column;gap:6px}.agent-item{display:flex;align-items:center;gap:10px;padding:9px 10px;border-radius:10px;border:1px solid transparent;background:none;cursor:pointer;text-align:left;width:100%}.agent-item:hover{background:var(--bg-elev-2)}.agent-item.active{border-color:var(--gold);background:var(--gold-soft)}.grid-2{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));grid-gap:12px;gap:12px}@media (max-width:640px){.grid-2{grid-template-columns:1fr}}.toast-stack{position:fixed;right:16px;bottom:16px;display:flex;flex-direction:column;gap:8px;z-index:50;max-width:min(380px,calc(100vw - 32px))}.login-wrap{min-height:100vh;display:grid;place-items:center;padding:20px;background:radial-gradient(ellipse at 50% 20%,rgba(212,169,87,.12),transparent 60%),var(--bg)}.login-card{width:100%;max-width:380px}